Please read these Terms and Conditions carefully before using the pos24 platform. By creating an account and using our services, you agree to be bound by these terms. These terms govern your use of pos24's online gaming services, including casino games, sports betting, and togel lottery.
For the purposes of these Terms and Conditions, the following definitions shall apply:
By registering an Account on pos24, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming policies.
If you do not agree with any part of these Terms, you must immediately cease using the pos24 platform and refrain from creating an Account. Continued use of our Services constitutes acceptance of these Terms in their entirety.
These Terms constitute a legally binding agreement between you and pos24. We reserve the right to update, modify, or replace these Terms at any time. It is your responsibility to review these Terms periodically. Your continued use of the platform following any changes indicates acceptance of those changes.
To use pos24 Services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age to create an Account and participate in any gaming activities on pos24. We strictly enforce this age restriction in accordance with Indonesian regulations and international responsible gaming standards. By registering, you represent and warrant that you are 21 years old or older.
Important: pos24 reserves the right to request proof of age at any time. Failure to provide valid age verification documentation (government-issued ID, passport, or driver's license) may result in immediate Account suspension and forfeiture of funds. Accounts found to belong to individuals under 21 years of age will be permanently closed with no entitlement to refunds or withdrawals.
You must be a resident of Indonesia and located within Indonesian territory when accessing pos24 Services. You represent that you are not accessing our platform from any jurisdiction where online gaming is prohibited by law. It is your sole responsibility to ensure that your use of pos24 complies with all applicable local, regional, and national laws.
You confirm that you have the legal capacity to enter into binding contracts and are not restricted by any legal disability that would prevent you from understanding and agreeing to these Terms.
You must use your own funds for deposits. Using stolen credit cards, fraudulent payment methods, third-party funds, or money obtained through illegal means is strictly prohibited and will result in immediate Account termination and referral to law enforcement authorities.
To access pos24 Services, you must create an Account by providing accurate, complete, and current personal information. Required information includes:
You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). You agree to:
pos24 will never ask you to disclose your password via email, phone, or live chat. Any activity conducted through your Account is your responsibility, whether authorized by you or not. We are not liable for any losses resulting from unauthorized Account access due to your failure to maintain adequate security.
pos24 is committed to preventing fraud, money laundering, and underage gambling. As part of our regulatory obligations, we require all Users to complete Know Your Customer (KYC) verification. This process may require you to submit:
Note: First-time withdrawal requests will trigger mandatory KYC verification. We may also request additional verification at any time if we detect suspicious activity or as required by our compliance procedures. Failure to complete KYC verification within 30 days may result in Account suspension until verification is completed.
You must keep your Account information accurate and up-to-date. If your personal details change (address, phone number, email), you must update them immediately through your Account settings or by contacting customer support. pos24 is not responsible for failed communications due to outdated contact information.
pos24 accepts deposits via the following Indonesian payment methods:
Bank transfer deposits are typically processed instantly during Indonesian banking hours (08:00-21:00 WIB). Off-hours deposits may take up to 15 minutes to credit once banking systems reopen. E-wallet deposits process instantly 24/7. All deposits must be made in Indonesian Rupiah (IDR).
pos24 does not charge any fees for deposits. However, your bank or payment provider may impose their own transaction fees, which are beyond our control.
You must only deposit funds from payment methods registered in your own name. Third-party deposits (using someone else's bank account, credit card, or e-wallet) are strictly prohibited. Any deposits identified as coming from third-party sources will be returned, and your Account may be suspended pending investigation.
Anti-Money Laundering Policy: pos24 complies with international anti-money laundering (AML) regulations. Deposits must be wagered at least once before withdrawal is permitted. Suspicious patterns (large deposits immediately withdrawn, minimal wagering, frequent deposit-withdrawal cycles) will trigger AML review and may result in Account suspension and reporting to financial authorities.
To request a withdrawal from your pos24 Account, you must:
Bank transfer withdrawals are free. E-wallet withdrawals may incur small processing fees (typically 1-2% of the withdrawal amount, maximum Rp 25.000) as disclosed during the withdrawal process. Your bank or payment provider may also impose their own receiving fees.
For security and regulatory compliance, withdrawals must generally be processed to the same payment method used for your most recent deposit. If this is not possible (e.g., deposited via e-wallet but prefer bank withdrawal), contact customer support to arrange an alternative withdrawal method. Additional verification may be required.
Important: pos24 reserves the right to reverse or cancel withdrawals if we detect fraudulent activity, bonus abuse, terms violations, or if KYC verification reveals discrepancies. In such cases, the Account may be suspended and funds forfeited pending investigation. Winnings obtained through cheating, collusion, software exploitation, or other unfair means are not eligible for withdrawal.
pos24 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. Bonuses are subject to specific terms and conditions that are displayed at the time of the offer. By accepting a bonus, you agree to comply with all applicable bonus terms.
Most bonuses carry wagering requirements, which specify how many times you must wager the bonus amount before converting it to withdrawable cash. For example, a Rp 1.000.000 bonus with a 30x wagering requirement means you must place Rp 30.000.000 in total bets before the bonus and any winnings from it become withdrawable.
pos24 has a zero-tolerance policy for bonus abuse. The following activities are considered bonus abuse and will result in bonus forfeiture and potential Account closure:
Bonus Cancellation: You may cancel an active bonus at any time through your Account settings. Canceling a bonus will forfeit the bonus amount and any winnings derived from it, but your original deposited funds (minus any wagers already placed) will remain available.
All bets placed on pos24 are final and cannot be canceled, amended, or reversed once confirmed. It is your responsibility to ensure all bet details (selection, stake, odds) are correct before placing a wager. pos24 is not liable for errors made by the User when placing bets.
Fair Play Policy: pos24 is committed to fair gaming for all players. Any attempt to manipulate games, exploit software bugs, use automated betting software (bots), or engage in collusion with other players will result in immediate Account suspension, forfeiture of winnings, and potential legal action.
pos24 is committed to promoting responsible gaming and protecting players from the potential harms of problem gambling. We provide tools and resources to help you maintain control over your gaming activity.
Gambling should be entertainment, not a source of income. Signs that gambling may be becoming a problem include:
If you recognize these signs in yourself or someone you know, please seek help immediately. Visit our Responsible Gaming page for support resources, or contact our customer support team in confidence at any time.
Online gambling is restricted to individuals 21 years of age or older. Parents and guardians should use device-level parental controls to prevent minors from accessing gambling websites. pos24 takes underage gambling seriously and will immediately close any Account found to belong to someone under 21.
The following activities are strictly prohibited on pos24 and will result in immediate Account suspension, forfeiture of funds, and potential legal action:
pos24 reserves the right to investigate any suspicious activity and cooperate fully with law enforcement authorities when criminal behavior is suspected.
To the fullest extent permitted by law, pos24 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
pos24 provides gaming services on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, error-free, or secure access to our platform.
You agree to indemnify, defend, and hold harmless pos24, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms, your use of the platform, or your violation of any applicable laws or third-party rights.
pos24 reserves the right to suspend or terminate your Account at any time, with or without notice, for any reason including but not limited to:
Upon suspension, you will be unable to access your Account or place bets. If your Account is permanently terminated, any remaining genuine Balance (excluding bonus funds and winnings obtained through terms violations) may be returned to you after deduction of any fees, charges, or amounts owed to pos24.
You may close your Account at any time by contacting customer support. Upon Account closure:
Accounts with no login activity for 12 consecutive months are considered dormant. pos24 may apply an administrative fee of Rp 50.000 per month to dormant Accounts. If the Account Balance falls to zero due to these fees, the Account may be permanently closed.
If you have a complaint or dispute regarding any aspect of pos24 Services, please follow this procedure:
pos24's decision on all matters relating to bets, game results, Account management, and interpretation of these Terms is final and binding. We will make every effort to resolve disputes fairly and transparently, but we reserve the right to make final determinations on all matters.
Any disputes that cannot be resolved through our internal complaints procedure shall be resolved through binding arbitration in accordance with Indonesian law. You agree to waive any right to participate in class-action lawsuits or class-wide arbitration.
pos24 reserves the right to update, modify, or replace these Terms and Conditions at any time. Changes may be necessary due to legal or regulatory requirements, operational changes, or to improve clarity and user protection.
When we make material changes to these Terms, we will:
Your continued use of pos24 Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree with any changes, you must stop using the platform and close your Account before the changes become effective.
These Terms and Conditions, and any disputes arising from or related to your use of pos24 Services, shall be governed by and construed in accordance with the laws of the jurisdiction in which pos24 is licensed to operate, without regard to its conflict of law provisions.
You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for resolution of any disputes. However, pos24 retains the right to bring proceedings in any jurisdiction where you reside or where any breach of these Terms occurs.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact our customer support team:
Our customer support team includes native Indonesian speakers and is available to assist you in both English and Bahasa Indonesia.
Document Reference: These Terms and Conditions constitute the entire agreement between you and pos24 regarding your use of our Services, superseding any prior agreements, communications, or understandings. By continuing to use pos24, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety.
Our commitment to fair, transparent, and responsible gaming
Strict 21+ age requirement enforced through mandatory KYC verification. We take underage gambling prevention seriously and maintain robust verification procedures.
Certified RNGs for all casino games, transparent RTP disclosure, and real physical outcomes for live dealer games. No manipulation or rigged results.
Transparent bonus conditions, withdrawal policies, and betting rules displayed upfront. No hidden clauses or surprise restrictions.
Bank-grade encryption, secure payment processing, and robust anti-fraud measures protect your funds and personal data at all times.
Comprehensive tools including deposit limits, self-exclusion, reality checks, and access to support resources for problem gambling.
24/7 customer service in English and Bahasa Indonesia via live chat, email, and WhatsApp. Average response time under 2 minutes.
Our support team is available 24/7 to clarify any aspect of these Terms and Conditions. Visit our FAQ page for quick answers to common questions.